Issue

The alignment page does not print as expected. This issue usually occurs immediately after you set up the product or install a new cartridge. The lights on the control panel might also blink when the alignment fails.

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Make sure that the All-in-One is ready

1. Make sure that the product is on. If not, press the Power button ( ) to turn it on.
2. Check the cartridge access door. If the door is open, close it.
   Figure 1: Close the cartridge access door

   Graphic: Close the cartridge access door

• If the alignment page prints successfully , you do not need to continue troubleshooting, but you must complete the alignment. Follow the steps printed on the alignment page to complete the alignment.
• If the alignment page does not print , continue to the next solution in this document.

Solution two: Make sure that the paper is loaded correctly

If paper was not loaded when the alignment page attempted to print, the alignment fails.

Follow these steps to make sure that the paper is loaded correctly.

1. Gather 10-30 sheets of 216 x 279 mm (8.5 x 11 inch) plain white paper to load into the product.
2. Tap the stack of paper on a flat surface to align the edges.
3. Make sure the paper in the stack is:
   • The same size and type
   • Free from dust, wrinkles, tears, or folds
4. Slide the paper width guide to its outermost position.
5. Load the stack of paper into the paper tray, print side down. Slide the stack of paper in until it stops.
6. Slide the paper width guide so that it rests snugly against the paper.
   Figure 2: Load paper, and then adjust the paper width guide

   Graphic: Load paper, and then adjust the paper width guide
7. Press the Power button ( ) to resume the alignment.

Solution three: Check the product for packing materials or other debris, and then realign the product

If there is any packing material or other debris inside the product, the alignment fails and the alignment page does not print. Follow these steps to check the product for packing material or other debris, examine the cartridges, and then realign the product.

Follow these steps to check for any obstructions in the product.

1. Remove all the paper from the tray.
2. Open the cartridge access door.
   Figure 3: Open the cartridge access door

   Graphic: Open the cartridge access door
3. Remove any packing material or debris from inside the product.
   Figure 4: Remove packing material from inside the product

   Graphic: Remove packing material from inside the product
4. Close the cartridge access door.
   Figure 5: Close the cartridge access door

   Graphic: Close the cartridge access door
5. If the lights on the control panel continue to flash, press the Cancel button ( ) to resume the alignment.
   • If the alignment page prints successfully , you do not need to continue troubleshooting, but you must complete the alignment. Follow the instructions printed on the alignment page to complete the alignment.
   • If the alignment page does not print , continue to the next solution in this document.

Solution four: Remove, inspect, and reseat the cartridges

Follow these steps to remove, inspect, and reseat the cartridges to realign the product.

1. Press the Power button ( ) to turn on the product, if it is not already turned on. Wait until the product is idle and silent before continuing.
2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
   Figure 6: Open the cartridge access door

   Graphic: Open the cartridge access door
3. Press down on the top of the tri-color cartridge to release it, and then pull the cartridge out to remove it from its slot.
   Figure 7: Remove the tri-color cartridge

   Graphic: Remove the tri-color cartridge

   CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure 8: Do not touch the contacts or nozzles

   Graphic: Do not touch the contacts or nozzles
4. If the protective tape is still attached to the cartridge, hold the cartridge by its sides, and then pull the pink pull tab on the cartridge to remove the tape.
   Figure 9: Remove the protective tape

   Graphic: Remove the protective tape
5. Inspect the cartridge for any damage or debris.
6. Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place.
   Figure 10: Insert the cartridge

   Graphic: Insert the cartridge
   • The tri-color cartridge ( ) goes in the slot on the left
   • The black cartridge ( ) goes in the slot on the right
7. Repeat these steps to remove, inspect, and reseat the black cartridge.
8. Close the cartridge access door.
   Figure 11: Close the cartridge access door

   Graphic: Close the cartridge access door
   The product automatically prints an alignment page when you reinsert the cartridges and close the cartridge access door.
   • If the alignment page prints successfully , you do not need to continue troubleshooting, but you must complete the alignment. Follow the instructions printed on the alignment page to complete the alignment.
   • If the alignment page does not print , continue to the next solution in this document.

Solution five: Turn the product off and on again

Follow these steps to turn the product off and then on again to reset the printing mechanism.

1. Press the Power button ( ) to turn off the product. If the product does not turn off, continue to the next solution.
2. Wait 60 seconds.
3. Press the Power button ( ) to turn on the product.

   NOTE:

   The product might go through a warm-up period. The product lights might flash and the carriage might move. Wait until the warm-up period finishes before you proceed.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution six: Finish the software installation and manually align the All-in-One

If you have not installed the product software, complete Step one: Finish the software installation. If you previously installed the product software, continue to Step two: Align the product through the print driver.

Solution seven: Clean the electrical contacts on the cartridges and in the product

1. Gather the following materials:
   • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)
   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

     CAUTION:

     Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the product.

2. If the product is not already on, press the Power button ( ) to turn it on.
3. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
   Figure 13: Open the cartridge access door

   Graphic: Open the cartridge access door
4. Press down on the top of the tri-color cartridge to release it, and then pull the cartridge out to remove it from its slot.
   Figure 14: Remove the tri-color cartridge

   Graphic: Remove the tri-color cartridge

   CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure 15: Do not touch the contacts or nozzles

   Graphic: Do not touch the contacts or nozzles
5. Hold the cartridge by its sides.
   Figure 16: Hold the cartridge by its sides

   Image of holding the cartridge by its sides.
6. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
7. Gently wipe the copper-colored contacts with the swab. Repeat this process with new swabs until no ink residue or debris appears on the swab.
   Figure 17: Clean the contacts

   

   1 - Copper-colored contacts

   2 - Ink nozzles. CAUTION: Do not clean

   Graphic: Cleaning the contacts on the cartridge
8. Set the cartridge on a clean sheet of paper with the cartridge nozzles facing up.
9. Clean the contacts in the carriage inside the product.
   Figure 18: Contacts inside the product

   Graphic: Contacts inside the product
10. Either let the cartridge and the electrical contact inside the carriage sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
11. Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place.
    Figure 19: Insert the cartridge

    Graphic: Insert the cartridge
    • The tri-color cartridge ( ) goes in the slot on the left
    • The black cartridge ( ) goes in the slot on the right
12. Repeat these steps to clean the contacts on the other cartridge.
13. Close the cartridge access door.
    Figure 20: Close the cartridge access door

    Graphic: Close the cartridge access door
    The product automatically prints an alignment page when you reinsert the cartridges and close the cartridge access door.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution eight: Reset and relocate the product

A power reset drains power from the product and returns the product to the same settings after restarting. To eliminate any potential power deficiencies, move the product to another place and plug the product directly into a wall outlet. Follow these steps to reset and relocate the product.

1. Make sure that the product is on. If necessary, press the Power button ( ) to turn on the product.
2. With the product turned on, disconnect the power cord from the back of the product.
3. Relocate the printer to a different power outlet, preferably an outlet in a different room.
4. Plug the power cord directly into the wall outlet. Do not use a power strip. Do not reconnect the power cord to the back of the product yet.
5. Load letter or A4 sized unused, plain white paper in the input tray.
6. Reconnect the power cord to the back of the product.
7. Press the Power button ( ) to turn on the product.
8. Try the alignment again.
   • If the alignment page prints successfully , you do not need to continue troubleshooting, but you must complete the alignment. Follow the instructions printed on the alignment page to complete the alignment.
   • If the alignment page does not print , continue to the next solution in this document.

Solution nine: Service the All-in-One

Service the Product - Contextual Wrapper